Mediation and Conflict Resolution

We provide mediation for groups (2-40) who have reached an impasse in their mutual understanding and ability to work harmoniously and productively, so that they can regain trust and respect and have open communication in their workplace. We recommend sessions of 2-4 hours, preferably followed by a specific interpersonal communication training.

Organizational Development

We provide trainings and follow-up support in:

  • Effective Meeting Planning and Facilitation
  • Supervisor Training
  • Communicating successfully with staff
  • Gossip Reduction–increasing morale in the workplace
  • Teambuilding:  exercises that bring the working team together for collaboration, ease, and productivity
  • Emotions at Work: getting intelligent about hearing and expressing emotions in the workplace
  • Negotiation and Dialogue Training
  • Performance Evaluations: Creating and using an effective model to communicate standards, and give/receive feedback
  • Customer Service Training: We assess the needs of the customer service department, the needs of the customer, and provide a training that is effective for all parties
Organizational Diagnostics

Would you like your business or organization to be more effective, efficient, and collaborative? This requires a willingness to step back and explore the interactions of people in the context in which they operate. An Organizational Diagnostics helps identify structural and operational strengths and weaknesses, improve communication, decision-making, and goal setting. NVCSC trainer Christine King is available to work with clients interested in participating in this process.

California Nursing CEUs are also available though trainings with Jean Morrison.

Here are two brief pamphlets on these communication skills:

Communicating for Positive Outcomes

No Offense: NVC in the Workplace

See our online resources page for more.

 

Organizations Served:

Education

  • Bay View Elementary Latino Parents
  • Branciforte Middle School Latino Parents
  • Cabrillo College Early Childhood Education Conference
  • Cypress Charter High School
  • Early Childhood Education Directors
  • Gateway Middle School
  • Mission Hill Middle School Latino Parents
  • CSUMB LGBT Retreat
  • Mount Madonna School
  • Monarch School Parent Ed
  • Orchard School
  • Pacific Collegiate Parent Ed
  • Pajaro Valley Migrant Education
  • Santa Clara University Food Services Dept
  • SC Adult School
  • SC County Office of Education
  • Santa Cruz High School
  • Santa Cruz Montessori
  • SC City Schools Alternative Family Education
  • SC City Schools Parent Education Preschool
  • SC Waldorf School
  • Stanford University Continuing Studies
  • Temple Beth El Simcha Preschool
  • UCSC Cowell and Crown Colleges
  • UCSC Education for Sustainable Living Program
  • UCSC Extension Program
  • UCSC Food Service
  • UCSC Office of Ombudsman
  • UCSC Training and Development
  • UCSC Women’s Club
  • Wolfe Outdoor School

Business

  • Palo Alto Medical Foundation
  • Santa Clara County Dental Society
  • SC41
  • Aptos Creekside Veterinary Hospital
  • Comcourse, Online University Services
  • Healthy Way
  • India Joze Restaurant
  • Monarch Media
  • Nextspace Co-Working Community
  • Terra Nova Landscaping

Faith Communities

  • Calvary Episcopal
  • Center for Spiritual Living
  • Inner Light Ministries
  • Temple Beth El
  • Unitarian Universalist Aptos
  • St. John the Baptist Episcopal
  • Santa Cruz Friends Meeting (Quakers)
  • SC Zen Center

Non-profits

  • Barrios Unidos
  • Children’s Center of San Lorenzo Valley
  • Community TV of Santa Cruz County
  • Depression, Bi-Polar Support Network
  • East Cliff Senior Housing
  • Family Services Agency
  • Hidden Villa Ranch
  • Homeless Garden Project
  • Homeless Services-Page Smith House
  • Hospice of the Central Coast
  • Hospice Salinas
  • Pacific Cultural Center
  • Pajaro Valley Prevention
  • PAPÁS, Father’s Support Group Watsonville
  • Parent Center
  • Resource Center for Nonviolence
  • SC Aids Project
  • Santa Cruz Recovery Center
  • Silicon Valley Independent Living Center
  • Watsonville YWCA

Community Groups

  • Jane Addams Peace Camp
  • Queer Retreat
  • New Brighton Cohousing

 

Criminal Justice

  • Santa Cruz County Men’s Jail
  • Blaine St. Women’s Jail
  • Gemma Program
  • RISE Program
  • SC Superior Court interpreters