Center Services
Business and Organizational Training
Mediation and Conflict Resolution
We provide mediation for groups (2-40) who have reached an impasse in their mutual understanding and abilitiy to work harmoniously and productively, so that they can regain trust and respect and have open communication in their workplace. We recommend sessions of 2-4 hours, preferable followed by a specific interpersonal communication training.
Organizational Development
We provide trainings and follow-up support in:
• Effective Meeting Planning and Facilitation
• Supervisor Training: Communicating sucessfully with Staff
• Gossip Reduction: Reducing stressful communication, and increasing morale in the workplace
• Teambuilding: Facilitated interactive exercises that bring the working team together for collaboration, ease, and productivity
• Emotions at Work: Getting intelligent about hearing and expressing emotions in the workplace
• Negotiation and Dialogue Training
• Performance Evaluations: Creating and using an effective model to communicate standards, and give/receive feedback
• Customer Service Training: We assess the needs of the customer service department, the needs of the customer, and provide a training that is effective for all parties
Community Workshops and Support Groups: All of our workshops, classes, and groups are designed for various learning styles. We include experiential, interactive, and didactic processes, and incorporate visual, auditory, and kinesthetic modalities.
NVC Basics:2-4 hours of the foundation principles and key distinctions in the process called: Nonviolent Communication (NVC)
Couples Communication: The unique dynamics of couples provide opportunities to practice communicating about difficult issues using NVC. Couples learn how to negotiate and empathize so that needs are mutually met. The focus is on gratitude and growth.
Compassionate Parenting: Parents learn how speaking with honesty and listening with empathy are powerful tools for the parenting basket. When families operate and communicate so that everyone's needs matter, there is more harmony, cooperation, trust and respect.
Healing Challenging Relationships: Explore how our habitual thinking and reacting get in the way of our healing and growth; and learn options that can be immediately applied.
Transforming Anger, Guilt, Hurt, and Fear: Live longer! Have more joy, ease, and fulfillment! That is what happens when we begin to see our habitual thought processes more clearly, and start getting mindful about our observations, needs, and requests.
Social Change: NVC is used throughout the world to help activists and any concerned person be part of changing our social structures so that collaboration, respect, shared power, and meeting everyone's needs are the common goals.
Testimonials
"I use NVC principles and strategies in almost every aspect of my work as Campus Ombudsman at UCSC: mediation, meeting facilitation, one-to-one interviews, and group interventions. I'm sure there was life before NVC, but I can't quite remember what it was!"
--
Laurie McCann, Campus Ombudsman, University of California Santa Cruz.
"NVC classes have helped our community talk more clearly and less judgmentally."
-- Katherine Thanas, Abbot, Santa Cruz Zen Center
"This is how Jesus wanted us to talk and be with each other!"
-- pastor of Methodist Church in San Jose
"...I wonder if we are dancing on the sacred ground of what is fundamental in every human soul?"
-- workshop participant
"Everything was extraordinarily useful. Prior to my experience in this class I felt supremely dissatisfied with my career choice. I feel the skills I've learned here have resulted in helping me develop a new and better understanding of my professional environment. Specifically, learning about listening and developing the language to articulate my needs was most helpful."
--
UCSC employee
"I've already applied new skills to daily personal life as well as at work"
-- participant in work setting training
"I now know how to communicate from the perspective of my deepest values and needs, not my hurts"
-- community workshop participant